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FAQS
FAQs about Our Mental Health Billing Services
Selecting a mental health billing service that’s right for your practice is just as important as deciding to shift your billing responsibilities in the first place. To help determine if we’re a fit for your needs, read through answers to some of the questions our prospects-turned-clients have asked throughout their journeys.
Our costs are competitive with other mental health billing services. If you don’t get paid, we don’t get paid, so we are motivated to garner every payment you earned. We charge that percentage on receivables from insurance, copays and co-insurance. We feel that your time is better spent seeing your patients. Leave the billing and calls to insurance companies to us.
Yes! Anchor Point serves clients from coast to coast.
There is a reasonable fee amounting to less than $200 per year to renew so we can continue sending claims through our billing program. No fee is charged to you the same year you pay your start-up fee. It is due the next calendar year after you pay your start-up fee.
We need patient demographic information such as name, address, date of birth and Health Insurance Plan ID# and possibly phone number from the back of the card for plans we may not be familiar with.
Yes, we verify your patient benefits so you will easily know how much to collect in terms of copays for each session.
Yes, we do not receive your checks. You receive them, and using our simple forms you inform us of your receipts. We take care of posting to the patient’s account and take care the rest. You’re free to see your patients spending valuable clinical time as you should, seeing patients.
Yes, that is the positive thing about our service. You can be assured that you will be able to schedule time to consult with our staff who know and understand your accounts.
Absolutely. You will not be in the dark about your accounts and you will easily see that each session is collected.
Timely filing limits depend on the insurance company. This can typically range from 60 days to 365 days.
This depends on the insurance plan. It’s always best to check with your State’s regulatory board on whether you can provide telehealth.
Anchor Point Billing Solutions has a handy form our clients complete about their patient insurance information. Once this form is completed, it is uploaded to Anchor Point Billing Solutions and we check the patient’s benefits and then our staff completes the form explaining exactly what you need to collect at the time of service. If there are any problems we let you know, such as if the patient’s benefits have termed.
Yes, we will bill the patient with your business address so you will receive their checks when they make payment.
Our professional, courteous staff members are on-site and available to speak with your patients during regular business hours.
We earn most of our business through word-of-mouth referrals from other satisfied clients. If you have a colleague who could benefit from Anchor Point’s services, we offer a $20 gift card for every referral with a signed contract.
Client satisfaction is our top priority, which is why we fully guarantee our services. We are happy to provide you with email addresses of other mental health professionals who will attest to the benefits of using Anchor Point. Or, view the client testimonials throughout this site.
Yes! Anchor Point is owned by a psychologist and mental health billing specialist.
You can sign up for Anchor Point Billing Solutions by paying by check or credit card. Please note, payment by credit card incurs an additional service charge.
We must allow 30-45 days for claims processing depending on the insurance plan. Claims usually pay much faster however we must allow this time frame before checking on the status claims.
We encourage our clients to collect at the time of service for the best reimbursement options. Not collecting at the time of service can result in trying to track patients down and sending multiple statements that are disregarded. You may finally have to write off these charges or send to a collection company resulting in lost revenue for your practice. All of this can be avoided by collecting up front. You should be doing this because the patient has a contract with his or her insurance company and that is expected that he or she will comply with paying the responsibility.
Yes this is major part of what Anchor Point Billing Solutions does for our clients to make sure that if the client can get paid, they do get paid. As we always say “if you don’t get paid, we don’t get paid so we are motivated to get in your money”
Ready For a Stress-free Billing Experience?
To keep a steady stream of patients and revenue, consider partnering with a mental health billing partner like Anchor Point Billing Solutions. Get in touch with us today to learn how we can help your private practice prosper.